PARENT & STUDENT FAQ

Reach out to us if you have additional questions or concerns!

HOW ARE WE DIFFERENT FROM OTHER TUTORING SERVICES?

Since we are composed of students, we differentiate ourselves with our specific knowledge of each school's culture. Unlike other tutoring services, we can offer mentees with tips and advice on what classes they should take, what specific teachers are like, how club activities are like, etc.

HOW WILL WE ENSURE THAT OUR MENTORS WILL PROVIDE MENTEES WITH SATISFACTORY MENTORSHIP?

All online meetings will be recorded and saved to ensure the safety of both the mentor and the mentee. All mentors will also undergo an application process to ensure that they are a good fit for their mentee and have the knowledge/skills to help them with their chosen subjects. Mentors and mentees will be allowed to rate their experience with each other at the end of each session, and rematches can be made at any time under request. Feedback forms are also available for parents and students to communicate any thoughts and concerns.

WHO ARE THE MENTORS?

All Keystone mentors are qualified high school students with varying backgrounds. Each mentor has their own specific set of strengths and we do our best to match the mentees to the best mentors based on their academic preferences.

HOW WILL THE STUDENTS MEET WITH THEIR MENTORS? CAN THE STUDENT MEET WITH THEIR MENTOR IN PERSON?

Mentees will be using Zoom to communicate with their mentors. Unfortunately, we cannot guarantee the safety of our mentees or our mentors through an in person meetup and so these will not be allowed.

CAN PARENTS JOIN IN ON THE MENTORING SESSIONS?

Yes! Parents are more than welcome to join in off screen on weekly sessions as long both parties are comfortable.

MENTOR FAQ

WHAT IS THE EXPECTED TIME COMMITMENT?

We are expecting each mentor to spend 1-2 hours a week with their mentees. This, of course, will change depending on the number of subjects/what the mentee needs help with and can be adjusted to fit the needs of the involved parties.

DO I GET OFFICIAL VOLUNTEER HOURS?

Yes! Since we are a 501(c)(3) nonprofit and a PVSA certifying organization, all mentors are able to earn volunteer hours that are applicable towards earning a PVSA award.

HOW LONG WILL THIS PROGRAM LAST? CAN I CHOOSE TO OPT OUT AT A LATER DATE?

This will depend on the number of mentees and the number of mentors involved in this program. For now, we predict that this will last past the pandemic and will hopefully continue far into the future. This is not a binding commitment and all mentors can discontinue at any time (as long as this has been communicated between other members of Keystone as well as with the respective mentee).